SmartMLS contact information & hours of operation

SmartMLS Customer and Technical Support Hours:

• Monday through Thursday   8:30am-7:00pm
• Friday   8:30am-6:00pm
• Saturday & Sunday  9:00am-3:00pm

There are many different ways you can reach SmartMLS staff for assistance during our business hours:

• Phone: (203) 750-6000
  
  
• Email:  support@smartmls.com   (technical support for connectMLS, Matrix, ShowingTime, Homesnap, etc.)

            membership@smartmls.com   (support for membership, billing, Supra, eKey, keyboxes, etc.)

            compliance@smartmls.com   (for compliance issues, emails, questions, etc.)

            changes@smartmls.com   (assistance with listing changes/transfers, etc.)

• Fax: (203) 750-6001
  
  
• There is a live chat feature (green Help button) on the SmartMLS website and Member Dashboard that is available during our normal business hours, allowing you to open up a chat with a staff member.

*** Please note: on weeknights after 5:00pm and on weekends, we operate with reduced staff.  You may have to wait a bit longer than normal for a live support rep or for a reply to your message/email.  Please be patient- we will get back to you. ***